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[ENG] Waiter Apps not connected to Central (iOS)

Step 1: Check Device Connection

  1. Ensure the Central iPad and Waiter App iPad are connected to the getslurp.com WiFi
  2. Ensure the Central iPad is always on the Dashboard screen.
  3. Ensure Local Network is Activated on the iPad (Slurp Central Application) (For all applications in the Slurp Ecosystem):
  4. Steps to check Local Network:
    • Open Settings on the iPad.
    • Select Apps.
    • Find and select the Slurp Central / Slurp Waiter / Slurp CDS application.
    • Activate (Enable) the Local Network option.

Step 2: Configure Waiter Apps in iPad

  1. Perform an App Refresh on the Waiter App.
  2. Close and reopen the Slurp Waiter application.
  3. Select the Central iPad detected on the bottom left of the screen.
    (This step can be ignored if the iPad automatically detects the Central iPad.)
  4. Enter the employee PIN.
  5. The Waiter iOS application will display the same table numbers as on the Central iPad.
  6. If the Waiter application connection to Central still fails, proceed to step 3: deactivating the license.

Step 3: Deactivating Waiter Apps License in Central

  1. Open the Slurp Central application.
  2. Click on the Restaurant Section at the bottom of the screen.
  3. Click System at the top of the screen.
  4. Click the unique number below Waiter Apps License.
  5. Click Dismiss.
  6. Click Deactivate.
  7. Repeat steps (d) to (e) until the unique number is empty.
  8. Perform Refresh App.
  9. Repeat the same steps to troubleshoot Waiter App.
  10. If all the steps above are unsuccessful, restart the Central iPad and the Waiter Apps.
  11. If it still fails, uninstall the waiter app and reinstall the Waiter Apps.

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