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[ENG] Waiter Apps not connected to Central (Android)

Step 1: Check Device Connection

  1. Ensure the Central iPad and Waiter Apps iPad are connected to the getslurp.com WiFi
  2. Ensure the Central iPad always stays on the Dashboard screen.
  3. Ensure Local Network is Activated on the iPad (Slurp Central Application) (For all applications in the Slurp Ecosystem):
  4. Steps to check Local Network:
    • Open Settings on the iPad.
    • Select Apps.
    • Find and select the Slurp Central / Slurp Waiter / Slurp CDS application.
    • Activate (Enable) the Local Network option.

Step 2: Configure Waiter Apps in Android

  1. Tap the 3 dots at the top right of the screen on the Slurp Waiter application on Android.
  2. Tap Settings.
  3. Tap System Status.
  4. Tap Connect to Another Central.
  5. Enter the employee’s PIN number.
  6. The Waiter application will display the table number.
  7. If the Waiter application connection to Central still fails, proceed to step 3: deactivating the license.

Step 3: Deactivating Waiter Apps License in Central

  1. Open the Slurp Central application.
  2. Click on the Restaurant Section at the bottom of the screen.
  3. Click System at the top of the screen.
  4. Click the unique number under Waiter Apps License.
  5. Click Dismiss.
  6. Click Deactivate.
  7. Repeat steps (d) to (e) until the unique number is blank.
  8. Perform Refresh App.
  9. Repeat the same steps to troubleshoot the Waiter App.
  10. If all the above steps are unsuccessful, restart the Central iPad and the Waiter Apps.
  11. If it still fails, uninstall the waiter app and reinstall the Waiter Apps.
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