[ENG] Printer Disconnected

If your printer suddenly shows a “Disconnected” status, perform the following troubleshooting steps first:

Step 1: Check All Connection On Printer

1. Make sure the printer is turned on, the LAN cable is connected (orange & green LED on the LAN port is lit).
2. Make sure the power cable and adapter are securely connected (green adapter LED).

Step 2: Check Printer Status

1. Check the printer status in Central (Disconnected).
2. Perform a Test Print to get the printer’s IP Address.

Step 3: Check Network Connection

1. Make surethe Slurp! router is powered on.
2. Make sure the iPad’s WiFi connection is to Getslurp WiFi (getslurp.com).

Step 4: Check Latency & IP Address

1. Tap the Disconnected printer icon in Central.
2. If No Latency: check the IP Address in Central and ensure it is the same as the printer’s IP Address on the Test Print receipt:
   • Same IP Address → continue with step (c).
   • Not the same → perform the Remove & Add Printer step.
3. If Latency is high (>2 digits) → Restart the Router.

Step 5: Turn Off and Restart Printer

If the printer is still Disconnected, Turn Off and Turn On the Printer again.

Step 6: Additional Hardware Check

1. Change the LAN cable or power adapter, or switch port if it is still Disconnected.
2. If there is another printer, try to swap the printer to confirm printer damage.

Step 7: Next Steps

If all the above steps fail, bring the original printer to the supplier for service/warranty or replace it with a new printer if the warranty has expired.