Consumer behaviors are changing during and after the pandemic. They are now more conscious of their buying decisions, becoming more informed on their spending and the channels they use.
We’re now in an era where services are expected to be quick and simple. Consumers are expecting services to be pronto and seamless more than ever, as soon as they step in a premise. On top of that, hygiene is also the main concern of our population.
Food service is heavily impacted by this trend. Therefore, restaurateurs are transforming their F&B outlets by adding automation in their service.
Automation is the use of automatic equipment in a process or duty. Examples of technology for F&B automation are order buzzers, food-serving robots, Point-Of-Sale (POS) systems, and online ordering platforms.
Automation transforms your restaurant as it substitutes physical labor in accomplishing recurring tasks, freeing up hours to concentrate on more crucial duties that will help your business flourish.
It’s also necessary to integrate technology into every touch-point of a customer journey because current buyers and decision-makers grew up with technology at their fingertips.
By utilizing automation, restaurants can ensure they are providing the best experience to suit the needs of their current & future customer base.
How to transform your F&B outlet with automation
1. Begin with a reliable POS
Ditch the legacy cash drawer at your cashier and use a Point-Of-Sale (POS) system. Using a POS will make a huge transformation in your restaurant.
POS is the center of every business and it helps you to ensure smooth operations in your business. A reliable POS for F&B helps your staff to multitask seamlessly from Back-Of-House (BOH) to the Front-Of-House (FOH) and connect with your hungry customer.
A basic POS should have a touchscreen terminal and handheld device to take and send orders, Kitchen Display System (KDS) to communicate with kitchen staff, and Backoffice System (BOS) to supervise your overall operations.
Slurp! POS is one of the top systems for F&B as it’s designed to cater every area of restaurant operations. Its interface is intuitive and user-friendly, hence no intensive staff training is required to start using it.
Slurp! also comes with comprehensive inventory management and analytics in the Cloud system. So, you don’t need to scratch your head to make spreadsheets or assign staff to oversee this detailed task.
What about all the inputs you have about your restaurant guests? Choosing the right automation will help transform them into profit-making data. With Slurp! POS, you can:
- Improve order time and accuracy
- Manage multiple outlets with ease
- Get real-time analytics of your outlets
- Create, edit & schedule promotions
- Friendly customer support
- and more!
2. Integrate with online-ordering platforms
Integrating online-ordering platforms transforms your restaurant into an omnichannel business where customer’s needs are fulfilled effortlessly.
In current times, you can’t solely rely on orders from your physical outlet. It’s time to include online ordering as part of your customer touchpoints to add more flexibility in their purchasing process.
Never lose any chance to increase your sales by choosing the right online ordering platform. Foodpanda, Grab, Shopeefood; these are examples of e-commerce apps that allow online ordering for food merchants. However, it forces merchants to markup their price, hence making customers give up ordering food online.
But if you’re a Slurp! user, you’ll get to integrate with Getorders – an online ordering platform that supports online ordering, payment, and delivery at an affordable rate.
GetOrders works on all mobile devices and PCs as it is a web-based platform. Therefore, anyone can order through your online store without the need of downloading a new app. Once you set up your online store, receive payments and send out your food swiftly.
Ready or not, you can’t dodge automation!
It has been proven that automation in the food service industry helps to increase table turnovers and drive more sales. Why? Because the right tools will accelerate the service and make customers feel convenient to dine in your restaurant.
Implementing automation in your outlet is now more important than you think. It’s no longer a luxury, but a must-have.
