A Point Of Sale (POS) system is now considered a necessity in every FnB outlet. It’s an investment for you to gain accurate data that helps you to decide what’s right for your business.
Relevant features in a POS drives important data for your business. A data remains as a data unless you look into it and take proactive actions to convert them into profiting data for your business.
Here’s a rough idea on how to work on your data:
Data + Analysis + Action = Profit
Let us show you how to turn data from your POS to increase higher revenue at your restaurant.
1. Build stronger customer relationship
Customer information stored in your POS is more than just personal details. This feature is built as a tool to strengthen customer’s loyalty and position you on top of their preferences.
Information such as allergies, birthdays, and demographics help you to provide personalized service to your guests. For instance, you can give promotional discounts or free dessert on your loyal customer’s birthday. This makes your customer feel celebrated when they dine at your restaurant.
Because of the personal touch in your service and dining experience at your restaurant, it makes your customer keep coming back and will recommend your restaurant to others.
2. Manage inventory and reduce waste
Have you ever experienced a situation where one ingredient is always insufficient but another has to be thrown away because it ‘s gone stale or damaged? With a POS system, you no longer have to worry about running out or wasting stock.
When you have a more systematic inventory, you can monitor material requirements more accurately and save costs from material waste.
Additionally, inventory data in the POS system allows you to observe which menus are selling and which are not. Hence, you can decide whether to eliminate the menu that does not generate profit or modify your menu list to attract customers.
See: Better Inventory & Menu Management In 2 Steps
3. Managing employee schedule
Your POS system might reveal data that can surprise you. You might not realize that your restaurant is busier on Tuesday compared to Saturday or Sunday.
You may not be able to accurately predict when there will be many customers, but you can use predictive data from the POS system to help you plan more strategically. When you’re able to analyze the peak hours in your restaurant, it helps you to arrange staff schedules more effectively.
A POS system provides you a bird’s-eye view of customer arrival patterns through its comprehensive data so you can plan dynamic employee schedules in advance for days or seasons the restaurant is expected to be super busy. Therefore, you can avoid the issue of customers running away from not being served or receiving unsatisfactory service.
Worth-it investment
A feature-packed POS system is now an essential in FnB business because its comprehensive data provides information that helps to push your business performance forward.
With potential revenue incoming from enhanced business operations, a POS system is just worth the investment you place. See it, believe it.
