Payment & Refund Policy

Payment & Refund Policy

Slurp Retail Tech Sdn Bhd are committed to providing our customers with the best service and products. Our payment & refund policy as below;

• PAYMENT

• 1. Slurp! POS System is a cloud-based system with a yearly subscription basis. Annual renewal is required to ensure the system is active and functional.
  2. Full payment is required upon confirmation of quotation/invoice for processing & preparation. Installation date needs to be confirmed within 3 days from payment.
  3. Settlement of any outstanding invoices must be made before the installation date.

• REFUND & CANCELLATIONS

• • 1. Goods sold are NON-RETURNABLE and NON-REFUNDABLE. 
    2. Cancellation can be made by the customer before installation. Should there be any cancellations, a PENALTY FEE OF 25% from total bill will be imposed.
    3. Cancellations will only be issued for purchases made directly from our company. If you purchased our product from a third-party vendor, please refer to their cancellations or refund policy.

• WARRANTIES

• • 1. Hardware warranty (except refurbished iPad) is valid for 1 year from date of installation – and only applicable for faulty, malfunctioning, or items with manufacturing defect.
    2. Refurbished iPad warranty is valid for 1 month from the date of installation.
    3. Hardware warranty does not include damage caused by user, natural causes (lightning/power surges), or human error (wrong voltage usage).

• OUR RIGHTS

• 1. We reserve the right to change our refund policy at any time without prior notice.